top of page

This course introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas, to spa terminology and financial realities. The course takes students through a typical day from a spa director’s perspective, examines the qualities of outstanding service, and discusses industry trends and future directions.


Students achieving this qualification are competent to apply hospitality-specific frontline and management skills with specific focus on spa management.

Higher Certificate in Hospitality Management (Spa Operations) (NQF Level 5)

    • A general introduction to the world of spa, spa terminology, financial realities, qualities of outstanding service, industry trends and future directions.
    • Managing housekeeping operations, managing staff, planning, and organising the daily activities.
    • Retail operations management of spas, design, products, retail planning, inventory management, sales and service, and marketing within the spa environment.
    • Managing Front Office operations, efficiency, revenue management, and technology applications
    • Developing effective managerial skills, staff employment and training.
    • Effective communication, time management techniques, manage conflict and change.
    • Financial management for Spas, inventory, income statements, ratio analysis, pricing, operations budgeting, revenue management, and business plan development.
    • General introduction to hospitality including an overview of the service industry and different hotel types and pricing category.
bottom of page