Courses
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<ul> <li> <p>This course introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas, to spa terminology and financial realities. The course takes students through a typical day from a spa director’s perspective, examines the qualities of outstanding service, and discusses industry trends and future directions.</p> <p>Students achieving this qualification are competent to apply hospitality-specific frontline and management skills with specific focus on spa management.</p> </li></ul>
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<p>Risk management has long been a key part of project management and it has also become an increasingly important part of organisational best practices. Corporations have realised that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. Hospitality operations are no different. The ability to identify and manage risk, has become part of every staff member’s daily job function.</p><p>The risk management framework provided in this course is flexible allowing you to apply it to a single project, a department, or use it as a basis for an enterprise-wide risk management programme. This course is suitable for all staffing levels.</p>
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<p>This course is designed to provide spa managers and other spa professionals with the financial management skills they need to succeed. Topics include payroll accounting, inventory, income statements, ratio analysis, pricing, menu engineering, operations budgeting, revenue management, cash management, capital budgeting, lease accounting, and business plan development.</p>
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<p>This programme introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas to spa terminology and financial realities. Other areas include retail management and general supervision.</p>
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Efficient housekeeping operations are a business imperative for any lodging operation. This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment
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<p>This programme introduces a thorough look at club management, introducing students to general club management and governance, leadership, marketing, and human resources, and such operational areas as food and beverage operations, entertainment, financial management, club technology, and sports and recreation programs.</p>
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<p>This module explores management and leadership issues in the hospitality industry, including power and empowerment, communication, goal setting, high performance teams, diversity, managing organisational change, and strategic career planning. Students learn that they shouldn’t manage without leading as well as why traditional management theories don’t fit today’s industry.</p>
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<p>This programme aims to equip students with the necessary skills and knowledge to persue careers in the restaurant and Food & Beverage field. Students will learn about the challenges that face food and beverage operations, procedures used in the purchasing process, and an understanding of food safety and risk management.</p><p>Qualifying learners will, through a combination of academic and work-integrated learning, acquire the necessary competencies required to fulfil roles in lower or middle-management positions within food and beverage industry.</p>
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<p>This course will give students a basic understanding of the purchasing function in the food service sectors. Students will learn about the ways in which value can be added by members of the food service distribution channel, the necessary elements of purchase specifications, and how to select and evaluate distributor partners. The module also covers ethics, group purchasing, and electronic purchasing methods, and food safety and defence issues.</p>
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<p>The course provides the most current and comprehensive coverage of the convention industry, with an in-depth look at conventions and meetings market, how to successfully sell to groups and how to service their business after the sale.</p><p>Today’s meeting planners are knowledgeable and professional, and they expect their contacts in the hospitality field to exhibit these qualities as well. Planners are tech-savvy, and they expect hotel sales and service people to understand how to best communicate with them and to anticipate and be able to meet their specific technical needs.</p>
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<p>Students achieving the specialisation package in Food and Beverage Management are competent to apply hospitality-specific frontline and management skills within the food and beverage department. Additional areas covered include supervision, food safety, planning and control for food and beverage operations, and purchasing.</p>
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