Courses
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<p>The hospitality industry makes a significant contribution to the national and global economy. Food and beverage establishments, which<br>fall under the umbrella of the hospitality industry, have enjoyed increased exposure and success over the last few decades. This has<br>lead to an increased demand for skilled and knowledgeable staff to work and manage an array of business models. From hotel<br>restaurants, bars and coffee shops, to food trucks, diners, drive-through’s and pop-up restaurants. Working at a food and beverage<br>establishment requires innovation, dedication and discipline.<br>Competent managerial staff who have operational experience and skill and the knowledge to manage food and beverage<br>establishments, are in-demand globally. Students achieving this qualification, have the skills and experience, to work in food and<br>beverage establishments and have the knowledge and confidence to manage such operations, and establishments.<br>Delivered as a distance learning programme, qualifying learners, through a combination of academic and work-integrated learning,<br>acquire the necessary competencies required to fulfil roles in lower- or middle-management positions within the food and beverage<br>industry.</p>
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<p>Learners who complete this programme will be equipped with the knowledge, skills, core abilities and the underlying theory that would be required of them in the field of modern Hospitality Management. This programme aims to emphasize professionalism, leadership and strong management discipline, and to lay a foundation for future career advancement in the hospitality industry.</p><p>This programme will allow students to reach their full potential, develop their knowledge and skills and enter a competitive and challenging workplace environment with confidence based on the required competence and knowledge.</p>
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<p>Students who have completed the Specialisation Package in Rooms Division Management are competent to apply hospitality-specific frontline and management skills within the rooms division. This programme introduces students to the hospitality industry and proceeds to cover the management of the front office, housekeeping operations, facilities management as well as general supervision.</p>
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<p>This course presents a systematic approach to human resources management in the hospitality industry. Students will analyse contemporary issues and practices, as well as employment laws that have an impact on the way people are managed.</p>
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<p>The course provides the most current and comprehensive coverage of the convention industry, with an in-depth look at conventions and meetings market, how to successfully sell to groups and how to service their business after the sale.</p><p>Today’s meeting planners are knowledgeable and professional, and they expect their contacts in the hospitality field to exhibit these qualities as well. Planners are tech-savvy, and they expect hotel sales and service people to understand how to best communicate with them and to anticipate and be able to meet their specific technical needs.</p>
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<p>Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.</p>
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<p>This course introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas, to spa terminology and financial realities. The course takes students through a typical day from a spa director’s perspective, examines the qualities of outstanding service, and discusses industry trends and future directions.</p>
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<p>Risk management has long been a key part of project management and it has also become an increasingly important part of organisational best practices. Corporations have realised that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. Hospitality operations are no different. The ability to identify and manage risk, has become part of every staff member’s daily job function.</p><p>The risk management framework provided in this course is flexible allowing you to apply it to a single project, a department, or use it as a basis for an enterprise-wide risk management programme. This course is suitable for all staffing levels.</p>
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Efficient housekeeping operations are a business imperative for any lodging operation. This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment
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<p>Hotel online reputation management has its roots in public relations. The practice of monitoring and influencing your image in the eye of the public. Reviewing sites, such as TripAdvisor, social media platforms, such as Facebook, Twitter and Instagram and even search engine results, can all influence the way a property appears online. In this course, you will learn more about TripAdvisor as a site, and the tools available to help you effectively manage your property’s online reviews on their platform.</p>
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<p>This programme aims to equip students with the necessary skills and knowledge to persue careers in the restaurant and Food & Beverage field. Students will learn about the challenges that face food and beverage operations, procedures used in the purchasing process, and an understanding of food safety and risk management.</p><p>Qualifying learners will, through a combination of academic and work-integrated learning, acquire the necessary competencies required to fulfil roles in lower or middle-management positions within food and beverage industry.</p>
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